Conflict management

Conflict management – Level 2 Award
If you are looking to be trained by experienced trainers who have experience in dealing with and managing conflict situations, then we have the course for you.

This course is appropriate for a great many sectors and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public. It is also relevant for those who would like a better understanding of how to prevent conflict in order to increase confidence in being able to deal with situations as they arise.

The course is SIA compliant and ideal for anyone intending to work in the private security industry .

General Information

The course is delivered over one day using a range of techniques including, trainer led presentation, group practice, group discussion, PowerPoint, video presentation

Course Assessment

To obtain the Level 2 Award, you will need to pass a straightforward multiple choice exam.

Course Content

Following the completion of this award the learner will know how to:
 Communicate to solve problems and reduce the potential for conflict
 Identify the factors that influence human responses in conflict situations
 Assess and reduce risks in conflict situations
 Communicate effectively and de-escalate conflict in emotive situations
 Use good practice after conflict situations

Course fee
Individual – £100 .00
Group fee – POA

Please don’t hesitate to contact us to discuss your personal requirements.